Refund and Returns Policy

Refunds & Return Policy

At Living Haven Appliances Limited, we are committed to providing our customers with a smooth, reliable, and professional shopping experience. Please review our Shipping and Return Policies carefully before placing your order.

Shipping Policy

Quick Delivery within Nairobi

  • Nairobi CBD: Enjoy FREE delivery. Orders are delivered within 1 hour of confirmation during business hours.

  • Outside Nairobi CBD (within Nairobi County): Delivery within 2 hours after order confirmation. Standard delivery charges apply.

  • Outside Nairobi (Other Counties): Delivery is available within 24 hours via our trusted courier partners. Delivery charges start from Ksh 600.

Note: Delivery timelines are based on business hours and may vary depending on order volume, weather conditions, or unforeseen circumstances. Customers will be notified of any delays.

Order Processing

  • Orders are processed within 1 to 2 hours after confirmation.

  • We process and ship orders 7 days a week, including weekends and public holidays where possible.

  • In case of high order volumes or courier delays, processing and shipping times may be extended. Customers will be updated accordingly.

Shipping Charges & Delivery Estimates

  • Shipping fees are calculated at checkout based on your location and package weight.

  • Rates are subject to change, and the most accurate rates will always appear at checkout.

  • While we strive for fast delivery, occasional delays may occur due to factors beyond our control.

Delivery Locations

  • We currently ship within Kenya only.

  • Deliveries cannot be made to P.O. Boxes. Customers must provide a specific and accessible address such as an apartment, office, home, restaurant, or petrol station.

Customs, Duties, and Taxes

Living Haven Appliances Limited is not responsible for any additional charges such as customs duties, VAT, or taxes imposed by local authorities.
All such charges are the customer’s responsibility.

Damaged or Lost Shipments

If your package arrives damaged or missing, please contact us immediately at info@livinghavenappliances.co.ke or call 0757 136 855.
Retain all packaging and the damaged product to support your claim.
While Living Haven Appliances Limited is not liable for items lost or damaged in transit, we will assist you in resolving issues with the courier.

Return & Exchange Policy

We value your satisfaction and aim to ensure you are happy with your purchase. Please review the following guidelines:

Return & Exchange Eligibility

  • Returns are accepted within 5 days of receiving your order (5 Days Return Guarantee).

  • Returns are only valid for items that are defective or damaged.

  • Products must be returned in original condition, with all accessories, manuals, and packaging intact.

  • Proof of purchase is required for all return requests.

Defective Items

If you believe you have received a defective product:

  • Contact us at info@livinghavenappliances.co.ke with your order number, product details, and a description of the defect.

  • You may also visit our physical store at Tetu Arcade, Along Tsavo Road, Ground Floor, G10 – Nairobi, Kenya for direct assistance.

Refunds

  • Once we receive and inspect the returned product, you will be notified about your refund eligibility.

  • If approved, refunds are issued via your original method of payment.

  • Shipping and handling charges are non-refundable.

  • Customers are responsible for the return shipping cost.

Exchanges

  • We only replace products if they are defective or damaged.

  • Approved replacements will be sent at no extra cost.

Return Shipping

  • Customers bear the cost and risk of return shipping.

  • Living Haven Appliances Limited is not liable for loss or damage during return shipping.

  • We recommend using a trackable courier service when returning items.

Additional Terms

  • This policy applies exclusively to purchases made from Living Haven Appliances Limited, either online at https://livinghavenappliances.co.ke/ or at our physical store located at Tetu Arcade, Along Tsavo Road, Ground Floor, G10 – Nairobi, Kenya.

  • Warranty-related claims fall under the manufacturer’s warranty policy, not Living Haven Appliances Limited.

  • We reserve the right to reject returns or exchanges that do not comply with this policy.