Terms and Conditions

Terms and Conditions.

Welcome to Living Haven Appliances Limited (“we,” “us,” or “our”), operating the website https://livinghavenappliances.co.ke/ (the “Website”) and our physical store located at Tetu Arcade, Along Tsavo Road, Ground Floor, G10 – Nairobi, Kenya.

By accessing our Website, making a purchase, or using our services (including sales, deliveries, and corporate orders), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree with these Terms, please do not use our Website or services.

1. General Information

The information provided on our Website is for general informational purposes only. While we strive for accuracy, Living Haven Appliances Limited is not responsible for errors, omissions, or results arising from reliance on this information. All information is provided “as is” without guarantees of completeness, accuracy, or timeliness.

2. Pricing

• All prices displayed online or in-store are exclusive of Value Added Tax (VAT) unless otherwise stated.

• Prices may change without notice due to supplier adjustments, market fluctuations, or currency exchange rates.

• Living Haven Appliances Limited reserves the right to adjust product prices, offers, or promotions at its discretion.

3. Warranty Terms

Products purchased from Living Haven Appliances Limited are subject to the following warranty conditions:

• Manufacturer Warranty: Warranties are provided by the manufacturer unless stated otherwise. Repairs are handled by authorized service centers or official partners.

• Warranty Confirmation: Customers are advised to confirm warranty coverage prior to purchase. Not all products come with warranties; some may be sold “as is.”

• Return Policy: Faulty products may only be returned within 24 hours of purchase. Returns after this period or for non-faulty items will not be accepted.

• Warranty Limitations: Warranties exclude physical damage, water damage, screen breakage, power surges, or user-induced issues.

• No Refunds Under Warranty: Refunds are not issued for items under warranty. Defective products will be repaired or replaced in accordance with manufacturer policies.

• Warranty Registration: Customers are responsible for registering their products with the manufacturer when required.

• Repair Facilitation: If a manufacturer’s service center is not accessible, we can assist in facilitating the repair submission. Repair timelines typically range from 7–30 days, depending on manufacturer and part availability.

4. Orders and Payments

• All orders must include accurate and complete customer information.

• We reserve the right to refuse or cancel any order due to product unavailability, pricing errors, or suspected fraudulent activity.

• Full payment is required at the time of purchase unless other arrangements are made in writing.

• We accept payments via M-Pesa, credit/debit card, and other secure payment methods available on our Website.

5. Shipping and Delivery

• We strive to deliver products within agreed timelines; however, delivery times are estimates only and not guaranteed.

• Living Haven Appliances Limited is not liable for delays caused by third-party couriers, adverse weather, or unforeseen events.

• Applicable shipping costs will be clearly communicated during purchase and at checkout.

• Customers must ensure that delivery details provided (address, phone number, contact person) are correct.

6. Repairs

• Repairs may be subject to diagnostic or service fees, depending on the issue.

• Customers are advised to back up all data before submitting products for repair. We are not responsible for data loss or corruption during repair processes.

• Repair duration depends on the type of issue and availability of spare parts.

7. Limitation of Liability

To the maximum extent permitted by Kenyan law, Living Haven Appliances Limited shall not be liable for:

• Direct, indirect, incidental, or consequential damages.

• Loss of profits, business opportunities, or data.

• Any liability exceeding the amount paid by the customer for the product or service in question.

All purchases and services are provided “as available”, and we make no guarantees about uninterrupted access, defect-free products, or service availability.

8. Intellectual Property

All Website content—including text, images, graphics, logos, videos, and designs—is the property of Living Haven Appliances Limited or its licensors and is protected by copyright and intellectual property laws.

No part of this Website may be copied, reproduced, modified, distributed, or transmitted in any form without prior written consent from Living Haven Appliances Limited.

9. Governing Law

These Terms and any disputes arising out of or related to them shall be governed by the laws of the Republic of Kenya. All disputes shall be resolved under the exclusive jurisdiction of the courts in Nairobi, Kenya.

10. Changes to These Terms

We may update or modify these Terms at any time without prior notice. Updates will take effect once posted on our Website, with a revised “Last Updated” date indicated at the top of this page.

Continued use of our Website or services after such updates constitutes your acceptance of the new Terms.

11. Contact Us

For any inquiries, concerns, or complaints regarding these Terms, please contact us:

📍 Address: Tetu Arcade, Along Tsavo Road, Ground Floor, G10 – Nairobi, Kenya
📞 Phone: 0757 136 855
📧 Email: info@livinghavenappliances.co.ke
🌐 Website: https://livinghavenappliances.co.ke/