Privacy Policy

Living Haven Appliances Limited (“we,” “us,” or “our”) operates the website https://livinghavenappliances.co.ke/ (the “Website”). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website, make a purchase, or interact with our services.

1. Information We Collect

We collect information about you in various ways when you use our Website or services.

1.1 Personal Information

This includes data that can be used to identify you, such as:

Contact Information: Name, email address, phone number, and delivery address provided during purchases or inquiries.
Payment Information: Mobile money (M-Pesa), debit/credit card details, or other payment details used when making purchases.
Account Information: Username, password, and details provided when creating an account.
Purchase Information: Product details, warranty information, and purchase history.
Corporate Sales Information: Business name, tax details, and data relevant for corporate clients.

1.2 Non-Personal Information

We may also collect information that does not directly identify you, including:

Browsing Data: IP address, browser type, operating system, and pages visited.
Usage Data: Products viewed, searches made, and time spent on the Website.
Device Information: Device type, OS version, and unique identifiers.

1.3 Information from Third Parties

We may also receive your information from:

Payment Processors: Transaction confirmations and related details.
Analytics Tools (e.g., Google Analytics): Aggregated website usage data.
Social Media Platforms: Information shared through social login or social media interactions.

2. How We Collect Information

Directly from You: When placing an order, contacting us by phone, email (info@livinghavenappliances.co.ke), or visiting our physical store at Tetu Arcade, Along Tsavo Road, Ground Floor, G10 – Nairobi, Kenya.
Automatically: Through cookies, web beacons, and other tracking technologies.
From Third Parties: Such as courier partners, payment gateways, and analytics providers.

3. How We Use Your Information

Your information may be used for the following purposes:

Order Processing: To confirm, process, and deliver your purchases.
Customer Support: To respond to inquiries, service requests, or complaints.
Marketing: To send promotions, offers, and newsletters (you can opt out at any time).
Website Improvement: To enhance user experience and optimize our services.
Payment Management: To process payments and verify transactions.
Legal Compliance: To comply with tax, consumer protection, and regulatory obligations in Kenya.
Fraud Prevention: To detect and prevent unauthorized access or fraudulent activity.

4. How We Share Your Information

We do not sell your personal information. However, we may share it in the following cases:

Service Providers: With courier companies, payment processors, or IT providers who assist in our operations.
Legal Authorities: When required by law, court order, or government regulations.
Business Transfers: In case of a merger, acquisition, or business restructuring, where your data may be part of the transaction.
With Your Consent: For marketing collaborations or service-related partnerships.

5. Cookies & Tracking

We use cookies and similar tools to:

Remember your preferences and login details.
Track website usage for analytics and performance improvements.
Personalize your shopping experience.

You may disable cookies through your browser settings, though some features of the Website may not function properly without them.

6. Data Security

We implement robust security measures, including:

SSL encryption for secure transactions.
Regular system audits and monitoring.
Restricted access to personal data by authorized personnel only.

While we take all reasonable precautions, please note that no online system is 100% secure. Always protect your login credentials and personal information.

7. Your Rights & Choices

Under Kenya’s Data Protection Act, you have the right to:

Access the information we hold about you.
Correct inaccurate or incomplete information.
Request deletion of your personal data (subject to legal retention requirements).
Opt-out of promotional communications.
Request a copy of your data in a portable format.

To exercise these rights, please contact us at info@livinghavenappliances.co.ke or call 0757 136 855.

8. Data Retention

We retain your personal data only as long as necessary, including:

To complete and support ongoing orders or services.
To comply with accounting or legal obligations (typically up to 7 years).
To resolve disputes or enforce agreements.

After retention periods expire, data is securely deleted or anonymized.

9. International Data Transfers

Some of our data storage or processing may occur outside Kenya (for example, through cloud services). In such cases, we ensure compliance with Kenya’s data protection regulations and apply appropriate safeguards to protect your information.

10. Third-Party Links

Our Website may contain links to third-party websites such as payment gateways or social media platforms. Living Haven Appliances Limited is not responsible for their privacy practices or content. We encourage you to review their privacy policies before providing any personal information.

11. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect data from minors. If such data is inadvertently collected, it will be deleted immediately.

12. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements. Updates will be posted on this page with a revised “Last Updated” date. Please check this page regularly for updates.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

📍 Address: Tetu Arcade, Along Tsavo Road, Ground Floor, G10 – Nairobi, Kenya
📞 Phone: 0757 136 855
📧 Email: info@livinghavenappliances.co.ke
🌐 Website: https://livinghavenappliances.co.ke/